I have an Azure Subscription ID that is not viewable any longer under my Tenant ID. The Subscription ID was deleted three years ago. I have been paying per month for this Subscription. How can I view the services related to this deleted Subscription?

Question

I can not see the Subscription ID under any of the ussual locations, such as:

• Dashboard
• Cost Management
• Subscriptions
• Billing Subscriptions

I am a Global Admin for the Tenant ID, that the Subscription ID once belonged too.
Even if I turn on the Entra ID/Properties/Access management for Azure resources:

".....can manage access to all Azure subscriptions and management groups in this tenant."

• I am still unable to see the deleted Subscription ID anywhere within Microsoft Azure.

So you would assume that since the Subscription ID was deleted, that there would no longer be any charges occurring, but...I am receiving monthly bills of almost $1,000.00 for something related to this Subscription ID.

Answer 1

If your Azure Subscription ID has been deleted, it typically means that the associated resources and billing should no longer be active. However, if you are still receiving monthly bills, it is possible that there are lingering charges from resources that were not fully deleted or from another subscription that is still active.

Here are some steps you can take to investigate and potentially resolve the issue:

1. Check for Active Subscriptions: Even though the specific Subscription ID is deleted, it's essential to verify if there are any other active subscriptions under your Tenant ID that might be incurring charges. You can do this by navigating to the Subscriptions section in the Azure portal.
2. Review Billing Statements: Look at your billing statements in the Cost Management section to identify what services are being charged. This can help you pinpoint the source of the charges.
3. Contact Azure Support: If you cannot find any active subscriptions or if the charges are unclear, it may be best to contact Azure support. They can provide detailed insights into your billing and help clarify any ongoing charges related to the deleted subscription.
4. Audit Logs: Check the Azure Activity Logs for any actions related to the subscription or resources that might still exist. This can provide clues on what might still be active.
5. Permissions Review: Ensure that your Global Admin role is correctly configured and that you have the necessary permissions to view all subscriptions and billing details.

If you still cannot resolve the issue after these steps, Azure support will be your best resource for further assistance.

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References:

• Get subscription and tenant IDs in the Azure portal
• Protect tenants and subscriptions from abuse and fraud attacks

Answer 2

Hi,

I recommend you create a new billing support request so that you can speak to billing engineer and have them investigate. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

If you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP