Skype chats and contacts missing after failed migration to Microsoft Teams

Question

I have recovered my Skype account and signed in to Microsoft Teams.

Teams previously showed “Your Skype chats and contacts are ready”, but migration failed with an error.

Now no Skype chats or contacts are visible in Teams.

I cannot contact Microsoft Support because the support request page is blocked in my region.

Please escalate this case to Microsoft Support and reset or manually complete the Skype-to-Teams migration for my account.

Answer 1

If your Skype chats and contacts are missing in Microsoft Teams after a failed migration, it's important to note that the migration process can sometimes encounter issues. Here are some steps you can take to address the situation:

1. Retry Migration: If you received an error during the migration, you may want to retry the migration process. Sometimes, simply attempting the migration again can resolve the issue.
2. Check Migration Status: Ensure that your account is properly set up for migration. If there are any issues with your account or the migration settings, this could prevent the migration from completing successfully.
3. Contact Support: Since you mentioned that you cannot contact Microsoft Support due to regional restrictions, consider reaching out through alternative methods such as community forums or social media channels where Microsoft has a presence. They may be able to provide assistance or escalate your issue.
4. Log into Teams: Make sure you log into Teams again after the migration attempt. Sometimes, contacts and chats may take a few minutes to appear after a successful migration.
5. Check for Updates: Ensure that you are using the latest version of Microsoft Teams, as updates may include fixes for migration-related issues.

Unfortunately, I cannot escalate the case directly to Microsoft Support or perform actions on your account, but following these steps may help you resolve the issue with your missing Skype chats and contacts.

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References:

• Skype for Business Online retirement
• Resolve errors during orchestrated migration (preview)

Answer 2

Thank you for the response.

To clarify:

• I have already retried the migration multiple times.
• The migration message “Your Skype chats and contacts are ready” appeared, but clicking “Get started” always resulted in an error.
• I waited more than 48 hours, logged in via web browser (including incognito), and checked chats and search — no Skype chats or contacts are visible.
• I am using the latest version of Teams (web).

This confirms that the issue is not on the client side but a failed or stuck Skype-to-Teams migration on the account level.

I am unable to contact Microsoft Support directly because the support request page is blocked in my region.

Please escalate this case to a Microsoft moderator or support engineer who can:

• check my account migration status,
• reset or manually complete the Skype-to-Teams migration,
• or advise how I can access my Skype chat history and contacts archive.

Thank you.

Answer 3

What Login ID have you used when signing in to Teams application? Was this Login ID exactly the same as used with Skype?

Please, post a screenshot of the error message you received when starting Teams.

Also, login with your Skype account to Skype data export site and try to export the chat and file history.

https://secure.skype.com/en/data-export

Are you able to export these data?