In attempting to download Office 2024 on a Mac my product key was hijacked by a spam log in how can I reactivate the product key.

Question

I purchased an Office 2024 to install on my new Mac but unfortunately I landed up on a pirate Microsoft web site which hijacked my Product key. I can no longer install the product. How can I reactivate the code without further problems ????

Answer 1

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information.

Unfortunately, once a product key has been exposed or redeemed on an unauthorized website, it usually can’t be reactivated manually for security reasons. Microsoft treats this the same way as a compromised key to prevent further misuse.

You need to contact Microsoft Support via live chat for further assistance:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Microsoft 365 and Office".
• In Category, select "Manage my subscription".
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.