Sign-in error AADSTS5000225

Question

Sign-in error AADSTS5000225

Dani GDI 20

Hello!

I cannot sign in to Azure account due to error AADSTS5000225.

My personal Microsoft (Outlook.com) account is linked to an expired or deleted Azure tenant and because of this, I cannot access Azure Portal.

I believe my account is attached to an orphaned tenant, and I need assistance to detach my personal Microsoft account from the expired tenant or permanently remove the tenant so I can access Azure again.

Thank you.

Shubham Sharma 8,490 Reputation points Microsoft External Staff Moderator

2025-12-18T10:12:48.45+00:00
Hello Dani GDI

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

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Shubham Sharma 8,490 Reputation points Microsoft External Staff Moderator

2025-12-18T10:12:48.45+00:00

Hello Dani GDI

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Answer 1

Shubham Sharma 8,490 Microsoft External Staff Moderator

Hello Dani GDI

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If this was helpful to resolve your query, please accept the answer and upvote it 👍 to make it helpful for the community.

Thank you for helping to improve Microsoft Q&A!

Florian Juhel 0 Reputation points

2026-01-05T14:50:31.1566667+00:00

Hello, same thing for me, can you help me ? I created a post here but no answer :(

https://learn.microsoft.com/en-us/answers/questions/5677135/sign-in-error-aadsts5000225?comment=question&translated=false#newest-question-comment

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Sign-in error AADSTS5000225

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