How do I lodge a complaint when none of your documentation works and there is no way to open a ticket?

Question

All of this began because the phone activation method for windows was changed.

Previously, I would call a phone number, and be provided a link that I could use to activate my software.

Now, I enter slui 4 on windows and it provides me a phone number.

This phone number then provides me a link. https://aka.ms/aoh

This link "allows" me to activate my operating system. However, it does not actually work.

If I enter any digits 1-9, I can enter 7 digits per section, which is what my product ID has

however, the addition of 0s means I can only enter 6 digits per cell. This does not work if your product ID has any 0s in it, because by the end of the product ID you are missing more than one whole section of the number.

additionally, there is no distinction between the activate if you say unspecified software and choose either 6 or 7 digits. Both will accept 7 digits, except for the inclusion of 0s.

I have attempted to go to through pretty much every possible selection and the only way to get a phone number call back is to select remote desktop services. There is no phone number to call, I have to open a new request for every activation that I need to do. This is unacceptable.

I attempted to go to https://support.serviceshub.microsoft.com/supportforbusiness/create to create a ticket.

after exhausting the useless bot, it gave me a link on how to open a support request.

which linked to a page that doesnt exist. This is not helpful. In fact, this is quite exactly diametrically opposed to helpful.

I was able to find another article on how to open a support ticket

however

your website does not allow you to sign in, in order to create a support ticket unless you have met some random requirement that is not specified, which is not very helpful for attempting to address functional shortcomings of a functionally broken website.

Hopefully this is specific enough to highlight how easily repeatable the shortcomings of the activation website are, as well as the shortfalls of the surrounding procedures for addressing the functional shortcomings of the activation website.