Allowed sites are not working in Family member account on Microsoft Edge

Question

My son requestee a site, which I have approved in Family Safety App but he is unable to open it. For testing we have approved a few more sites but nothing can be opened in his pc. How to fix it?

Answer 1

If your son is unable to access approved sites in Microsoft Edge despite having them approved in the Family Safety app, there are a few steps you can take to troubleshoot the issue:

1. Check Web Filtering Settings: Ensure that web filtering is enabled in the Family Safety settings. Microsoft Edge is the only supported browser that provides this functionality, so make sure it is set as the default browser on your son's device.
2. Browser Updates: Ensure that Microsoft Edge is updated to the latest version. Sometimes, issues can arise if the browser is outdated.
3. Activity Reporting: Verify that the Activity Reporting feature is turned on. If it is turned off, it may affect the ability to access approved sites.
4. Restart the Browser: Sometimes, simply restarting Microsoft Edge can resolve temporary issues.
5. Clear Browsing Data: You might want to clear the browsing data in Edge to remove any cached data that could be causing the issue. This can be done by going to Settings > Privacy, search, and services > Clear browsing data.
6. Check for Unsupported Browsers: If your son is trying to access these sites through a different browser, ensure that those browsers have been approved as well, since only Edge supports the Family Safety web filtering feature.

If the problem persists after these steps, consider reaching out to Microsoft support for further assistance.

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References:

• Family safety
• Windows 11, version 24H2 known issues and notifications