I can't add a new user account to my PC using my work email

Question

I can log into my work account using the browser, and created a OneDrive folder on my PC. However, onedrive isn't syncing back and forth at all. I wanted to make a new user account to keep work and personal profiles separate, but when I try to create an account using my work email I get an error that says it isn't a microsoft account.

The robot on the MS phone line keeps hanging up on me once it thinks I need support, and my IT department is just my boss, who is also stumped

Answer 1

Hi, I understand you want to keep work and personal profiles separate, but the issue is that your work email isn’t a personal Microsoft account, it’s tied to your organization’s Azure AD.

Windows can’t create a new local user with that email unless the device is joined to your company’s domain or Azure AD.

The easiest fix is to go to Settings > Accounts > Access work or school > Connect and add your work account there or create a local account for separation.

For OneDrive, make sure you’re using the OneDrive for Business app and signed in with your work account, not just creating a folder manually, because that won’t sync.

Quick question: is your PC currently managed by your organization or just a personal device?

Regards,
Aron

Answer 2

Hi Aaron, thanks for the response.

I am currently connected using "access to work or school," and OneDrive says the account is already syncing - only all the sync indicators say "sync pending." I even used "log in to everything" so windows would register my machine with the company.

I've tried adding a user account as well, and get the error that my work email is not a MS account, even while I'm logged in on other apps.

This PC has a school account (MS) still on it, and I just deleted an old work account (not MS), so I know the process works, just not for this work account.

Answer 3

Have you reached out to your IT department yet? They’d definitely know if there are some specific settings on the back end of your work account."