unable to find MS 102 Certificate

Question

<Mod remove PII> , my Candidate ID: <Mod remove PII> , unable to find my certificate under certification,

As i was passed the Azur and MS 365 administrator, as showing Azur certificate, but not showing MS 365 administrator

　　

Mod moved from : Microsoft 365 and Office | Open Specifications

Answer 1

If you are unable to find your MS-102 certificate in your certification dashboard, there are a few steps you can take to troubleshoot the issue:

1. Review the Credential Requirements: Ensure that you have passed the appropriate exams required for the MS-102 certification. You can check the certification or exam details pages to confirm.
2. Confirm Your Login Account: Make sure you are signing into the correct Microsoft Learn profile. If you have multiple accounts, you may be logged into the wrong one. Check the email associated with your profile, as your congratulations email will be sent there.
3. Check for Multiple Profiles: If you share a computer or login account, ensure that you are logged into the intended account when checking for your certification.
4. Contact Support: If you still cannot find your certificate after verifying the above steps, consider reaching out to Microsoft Credentials Support for further assistance.

Following these steps should help you locate your MS-102 certification or determine why it is not appearing in your profile.

Answer 2

Exams are not certifications. The MS-102 exam is only part of the requirements for the Microsoft 365 Administrator Expert certification. You must also hold one of the prerequisite active associate certifications. https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/#certification-prerequisites