Transaction not getting processed

Question

I am trying to complete the payment for Microsoft certification exam from India but the transaction is not getting processed, getting 'We are unable to process your payment' error even though international payments are enabled for my account. Any suggestions on this?

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Answer 1

If you are encountering a "We are unable to process your payment" error while trying to complete the payment for a Microsoft certification exam from India, consider the following suggestions:

1. Check Card Compatibility: Ensure that the credit card you are using is accepted for international transactions. Some cards may have restrictions based on the country or region.
2. Verify Card Information: Double-check that the card details you entered (card number, expiration date, CVV, and billing address) match exactly what is on the card and your bank statement.
3. Contact Your Bank: Reach out to your bank or card issuer to confirm that there are no issues with your card, such as it being inactive or blocked.
4. Use Supported Cards: Ensure you are not using a prepaid or virtual card, as these are not accepted for Microsoft Marketplace purchases. Only standard credit and debit cards are typically accepted.
5. Try a Different Payment Method: If the problem persists, consider using a different credit card or payment method, such as a wire transfer if applicable.
6. Wait and Retry: Sometimes, payment processing issues can be temporary. Wait for a while and try the transaction again.

If none of these steps resolve the issue, you may need to contact Microsoft support for further assistance.

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References:

• Troubleshoot a declined card
• Troubleshoot payment methods

Answer 2

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact