@David Marques
Thank you for your post!
When it comes to Conditional Access Policies, this is where a user is prompted during the sign-in process (after login with username and password) for an additional form of identification (i.e. SMS, Authenticator app, OAUTH token, etc.). For more info.
Additional Links:
What is Conditional Access?
Create a Conditional Access policy
What authentication and verification methods are available in Azure Active Directory?
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
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