My MS365 has become "view only". How do I reactivate it? I have read the articles and they are no help

Question

When I pull up excel or office there is a yellow tab at the top telling me that it is now "view only" and a button to the right that says "reactivate" - which does not work or do anything. I spent hours trying to talk to a person to get help to no avail. I read the articles which also did not resolve the issue. How do I reactivate my MS365. I have a MAC

---

Moved from: Microsoft 365 and Office | Access | Other | Other

Answer 1

Hi, I'm John! I will help you with this.

To clarify first, where are you trying to reactivate it from, inside Excel/Word itself, or through your Microsoft account online?

If you haven't already:

• Please open a browser (Safari or Chrome works fine).
• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you normally use for Office.
• Check whether your Microsoft 365 subscription shows as Active, Expired, or Payment issue.

If the subscription shows expired or has a billing problem, renewing or fixing the payment there should immediately restore full editing access.

If after renewal and issue still persists, please let me know.

---

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.