How to receive a full refund for service that has a 10 year prepaid subscription?

Question

I received a credit card bill from Microsoft in the amount of $138.76 on December 3, 2025. I have a prepaid 10 year subscription to this service through ISecure. Please cancel this subscription as I already have this service and it has been paid for 10 years and refund the $138.76.

Your attention to this matter is greatly appreciated.

Lynn Hurley

Answer 1

To receive a full refund for a prepaid subscription, you generally need to follow the specific cancellation and refund policies set by Microsoft. For subscriptions like yours, if you cancel within a certain time frame after purchase, you may be eligible for a full refund. However, since your subscription is prepaid for 10 years, the refund policy may vary based on the terms of the agreement you accepted at the time of purchase.

Here are some steps you can take:

1. Check your subscription details: Review the terms associated with your prepaid subscription to understand the cancellation and refund policies.
2. Contact Microsoft Support: Since you are looking to cancel and request a refund, reaching out to Microsoft Support directly would be the best course of action. They can provide specific guidance based on your account and subscription type.
3. Follow the cancellation process: If eligible, follow the cancellation steps as outlined by Microsoft to ensure your subscription is canceled properly.

For more detailed information on how to manage your subscription and request a refund, please refer to the relevant Microsoft documentation.

---

References:

• Cancel your subscription in the Microsoft 365 admin center
• How and when to request a credit from Microsoft

Answer 2

I'm sorry for the problem you're experiencing, but this is a user community and cannot help you with such issues. For questions about orders and payments, you can contact Microsoft Store Support here: https://support.microsoft.com/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0