need to raise a ticket to microsoft team

Question

I am unable to raise a ticket to microsoft can you raise a ticket behalf of me ?

Answer 1

Hi MR Deepthi Prakash

Thank you for posting on Microsoft Q&A forum 

I understand you are experiencing an urgent issue. However, I'm sorry, but as a moderator, I am unable to raise a Microsoft support ticket on your behalf due to privacy and security policies. Microsoft requires the ticket to be created directly by the account owner or an authorized administrator. 

To help you better, could you please provide some additional details so we can guide you properly? 

1.Are you using a personal Microsoft account (e.g., @outlook.com, @hotmail.com) or a business/enterprise account (provided by your company)? 

2.What exactly is happening with your emails? 

3.Why are you unable to raise a ticket yourself? 

• Are you seeing an error message? 
• Is the support option not visible? 
• Do you have admin rights on the account? 

4.If it's a business account, do you have an admin who can open the ticket for you? 

Once you share these details, I can provide the correct steps to help you open a support ticket directly with Microsoft 

Thank you for your understanding, and I'm here to assist you further 

The initial response may not fully address your needs, but it will help me better understand your situation and advice the next steps. Thank you for your patience while we work through it  

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Answer 2

To raise a support ticket with Microsoft, you can follow these steps:

1. Visit the Microsoft Support Page: Go to the Microsoft support page specifically for developers. You can raise a support ticket for issues related to account creation, app submission, app certification, or app analytics. Here is the link to access it: Microsoft Developer Support.
2. Email Support for Individual Developers: If you are an individual developer and need help with the new account onboarding flow (which has zero registration fees), you can directly email Microsoft at ******@service.microsoft.com.
3. Provide Necessary Information: When raising a ticket, make sure to include all relevant details about your issue. This includes your account information, a description of the problem, and any error messages you might be encountering. This will help the support team address your issue more efficiently.
4. Check for Responses: After submitting your ticket, keep an eye on your email for any responses from the support team. They may ask for additional information or provide updates on your ticket status.

Unfortunately, I cannot raise a ticket on your behalf, but following these steps should help you get the support you need.