Office 365 won't load a document from SharePoint 2010

Question

Hi all - All of a sudden, our Office 365 (v.2510) users can no longer open SharePoint 2010 files directly. We have typically used Edge's IE Compatibility mode to open these files in the desktop app itself. Selecting the file in SP 2010 will cause the Excel app to open but no document appears. Selecting the down arrow next to file and choosing Edit in Microsoft Excel, gives the same result. If I download, I can open it locally.

Yes, I know it is unsupported SP 2010 - however, we still have some files on it that have not made it to SharePoint Online as of yet. Hoping someone else has run into this and has a solution. Thank you very much! -Rick

Answer 1

It seems that the issue you are experiencing with Office 365 not loading documents from SharePoint 2010 may be related to compatibility problems between the two systems. Since SharePoint 2010 is unsupported, there are limited options available. However, here are a few troubleshooting steps you can consider:

1. Check Compatibility Settings: Ensure that the compatibility settings in Microsoft Edge are correctly configured to support SharePoint 2010. Sometimes, adjusting these settings can help in loading documents properly.
2. Clear Cache: Clear the browser cache in Edge. Cached data can sometimes cause issues with loading documents.
3. Try Different Browsers: If possible, try accessing SharePoint 2010 using a different browser or a different version of Edge to see if the issue persists.
4. Office Repair: Consider running a repair on your Office installation. This can sometimes resolve issues with document loading.
5. Check for Updates: Ensure that both Office 365 and Edge are updated to the latest versions, as updates can include important fixes.
6. Use Download Option: As a workaround, downloading the file and opening it locally, as you mentioned, is a viable option until a more permanent solution is found.

If these steps do not resolve the issue, it may be beneficial to consult with your IT department or Microsoft support for further assistance, especially given the unsupported nature of SharePoint 2010.

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References:

• Edit Document requires a Microsoft SharePoint Foundation compatible application and web browser
• Microsoft 365 can't open files from the most recently used document list (MRU)