How to fix software issues in Microsoft 365

Question

I have downloaded my Microsoft and I keep getting software issues as soon as I download it. I have reset my account 4 x's. Once I finish with the download, my brand new computer freezes and locks up. I need another place to download a good version of Microsoft 365 please?

Darlene Moore

[Moderator note: personal information removed]

Answer 1

To address the software issues you are experiencing with Microsoft 365, here are some steps you can take:

1. Check the Version of Office: Ensure that you have the correct version of Microsoft 365 installed. You can verify your Microsoft 365 business product or license to confirm this.
2. Bit Version Compatibility: Make sure that the bit version of Office (32-bit or 64-bit) matches your version of Windows. If there's a mismatch, you may need to uninstall the current version and install the correct one.
3. Run the Microsoft 365 Uninstall Troubleshooter: If you continue to face issues, use the Microsoft 365 Uninstall troubleshooter to completely remove Office from your computer. After uninstalling, restart your device and then reinstall Microsoft 365.
4. Repair Microsoft 365: If the installation is successful but you still encounter issues, consider repairing Microsoft 365 through the 'Programs and Features' in the Control Panel.
5. Reset Activation State: If activation problems persist, you may need to reset the activation state for Microsoft 365 Apps for enterprise.
6. Check for System Requirements: Ensure your new computer meets the system requirements for Microsoft 365.

If you need to download Microsoft 365 again, you can do so from the official Microsoft website or through your Microsoft account.

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References:

• Microsoft 365 Apps activation error: "There's a problem with your account"
• Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"
• Account or subscription verification errors activating Microsoft 365 Apps
• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"

Answer 2

Hi. I'm Brian and I'll try to help.

Describe the "issues" in complete detail. State what you are doing when they occur and if you see any error messages, include them here exactly as they appear on the screen. Are you using a Microsoft 365 Personal subscription? If not, what version is it? Did you subscribe or purchase a stand-alone version of Office?