Something happened. The verification checks on your order failed.

Question

Hi,

I was trying to purchase Microsoft 365 licences for my business. However, after I clicked "Place Order", it comes back with this message:

"Something happened. The verification checks on your order failed."

What is the reason behind and how can I fix it? Thanks!

Answer 1

Dear @Jun Zhu,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, you receive the message ‘Something happened. Verification checks on your order failed’ when placing a Microsoft 365 purchase.

For better understand your situation, could you please provide us more detail information as:

Where did you purchase the Microsoft 365 licenses?

Did you buy directly from the official Microsoft Education Store, or did you buy from a third-party retailer (for example: a college store, Digital River, or another online retailer)?

In the meantime, since licensing issue, in your case it is license activation stage is better managed under Microsoft's Billing team, I suggest you should contact our billing support team directly by raising a support ticket in Microsoft 365 admin center.   

In case you're user and you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.     

Contact to your IT/admin and they can follow these steps as the link: Get support - Microsoft 365 admin.      

If you are global admin, for additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support 

Or you should be able to access the support portal and submit your ticket without further issues Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket: https://admin.microsoft.com/#/support/requests   

Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.   

I hope information above helpful, if you have any other questions, please feel free to reach out.

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