Surface Pen not writing

Question

I have a surface pro 4 pen and a surface book 2. My surface pen is Connected but not writing. I have tried all of the classic troubleshooting suggestions that Google has offered me as well as the Microsoft website. Are there any other ways to make The pen work? I have reset Surface book and reconnected my pen multiple times.

Answer 1

If your Surface Pen is connected but not writing, here are some additional troubleshooting steps you can try:

1. Check the Battery: Ensure that the pen has a working battery. If the indicator light on the pen shows solid red or no light, replace the battery with a new AAA battery.
2. Re-Pair the Pen: Sometimes re-pairing the pen can resolve connection issues. To do this, press and hold the Eraser and top button until the indicator light blinks, then go to Settings > Devices (Bluetooth, printers, mouse) and ensure Bluetooth is turned on. If the pen is not listed, try adding it again.
3. Update Firmware: Make sure your Surface Pen firmware is up to date. You can check for updates in the Surface app under All Apps > Surface > select the Surface Pen.
4. Adjust Pen Pressure Settings: Sometimes adjusting the pressure settings in the Surface app can help. Look for the Pen pressure drop-down in the app settings.
5. Check for Interference: Ensure there are no other devices nearby that might interfere with the Bluetooth connection.

If you've tried all these steps and the pen still does not work, you may need to consider getting a replacement pen if it's still under warranty.

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References:

• Troubleshoot Surface Hub Pen
• Top support solutions for Surface devices