Authentication issue. Can’t get codes

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Authentication issue. Can’t get codes

Fan Account 0

I can’t log int my account therefore I can’t log into my authenticatior app. And now I’m stuck. Cause I don’t know my password either. And it doesn’t work with mobile number too. I have tried many ways and it doesn’t help. My affected email is ******@hotmail.com

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Answer 1

Jeronimo Fuerte 30,840 Independent Advisor

If two-step verification is enabled on the Microsoft account, for security reasons, Microsoft support cannot bypass or “override” two-step verification if you no longer have access to the verification methods.

What you can do is try to regain access using any previously trusted/signed-in device (PC, phone, Xbox, browser session) and then update security info from the account’s Security settings once you’re in.

If you had generated a Microsoft account recovery code earlier, that can also restore access, but it must have been created before you were locked out. If none of the verification methods are available and you don’t have a trusted device/session, then realistically there isn’t a supported path to recover that account, at that point you’d need to create a new account and secure it with multiple backup methods going forward.

Fan Account 0 Reputation points

2025-12-27T19:04:40.5833333+00:00

Hello. I can’t sign into my account at all tbh
Fan Account 0 Reputation points

2025-12-27T19:05:26.51+00:00

It doesn’t let me and then on top of that I can’t even reset my password. I have tried. But I need authenticatior app to get the thing for it. Can I please get help from Microsoft itself
Fan Account 0 Reputation points

2025-12-27T19:05:48.5433333+00:00

I really need my account back
Jeronimo Fuerte 30,840 Reputation points Independent Advisor

2025-12-27T20:11:12.9533333+00:00

I understand that, but as I mentioned in my first reply, Microsoft support can’t do this—they can’t reset, add, or delete account security information; only the account owner can manage it, and for any recovery option on an account with two-step verification, you must have access to at least one verification method/contact option, so if none of them work or are accessible, then account recovery isn’t possible.
Fan Account 0 Reputation points

2025-12-28T21:02:15.4533333+00:00

Yeah so I tried with my mobile number and it doesn’t work. It gives me this error that because I turned on 2 step verification that I have to use Authenticator code but I can’t even log in. So can anyone from support just unblock my account ?
Jeronimo Fuerte 30,840 Reputation points Independent Advisor

2025-12-28T21:40:39.61+00:00

As I mentioned before, support can't do this. Please share a screenshot of the error message that you mentioned you see when trying phone verification, please.
Fan Account 0 Reputation points

2025-12-28T21:43:22.86+00:00

It just says to use another verification method cause it wants 2 verification method and the only other verification method I have is Authenticator app which is what I don’t have access to
Jeronimo Fuerte 30,840 Reputation points Independent Advisor

2025-12-29T02:53:53.2+00:00

If two-step verification is enabled, the only way is to have access to one of the verification methods registered on your account. In this case, choose the option to use another verification method and try any others you have available. If you don’t have any, select that option anyway—this will take you to the request for the recovery code the system gave you (which you were asked to keep in a safe place) when you enabled two-step verification. If you don’t have that either, choose that option and you’ll likely be given the option to add a verification method in 30 days.
Fan Account 0 Reputation points

2025-12-29T10:10:52.9266667+00:00

I used another device to log into it which was my Lenovo leigion. Idk why but the number authentication worked this time and it let me in. Idk if it was because it was a trusted device but to be honest. Microsoft support should rely on AI for the account recovery or management to fix or get and account back. It should be something that you should be able to get back on your own. I have now added another email to fix my account as well. Just so that the 2 authentication methods are always available. And the call customer support needs to be fixed. For the UAE atleast cause every time I called and AI voice would tell me to go to the website that I have gone to many times already. And then it hangs up. It should have a way to talk to human customer support. Anyways alhamdulillah I got all my stuff back.

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Authentication issue. Can’t get codes

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