How to recover my account if it has been hacked and the hacker set up 2FA?

Question

How to recover my account if it has been hacked and the hacker set up 2FA?

JeyZore 15

A hacker hacked into my account and set up two-factor authentication. How can I restore access to my account? I have some evidence to prove my account ownership (old password, old email, game tag, etc.), but I don't have microsoft authenticator.

Moved from: Microsoft Security | Microsoft Identity Manager

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Mazen Mahmoud 0 Reputation points

2026-09-27T06:15:40.56+00:00

A hacker has hacked my account he changed the email and setup some authenticator app it asks me for the code generated by the authenticator app and I have waited like from 2 to 3 days for an email from the recovery form and it sent me nothing and the recovery form says if you have 2fa turned on you can't recover your account via this method
JuliaMarvin 23,010 Reputation points Volunteer Moderator

2026-09-27T06:48:24.47+00:00

@Mazen Mahmoud
Please do not resurrect old threads.
Please start your own thread.

2 answers

Mazen Mahmoud 0 Reputation points

2026-09-27T06:15:40.56+00:00

A hacker has hacked my account he changed the email and setup some authenticator app it asks me for the code generated by the authenticator app and I have waited like from 2 to 3 days for an email from the recovery form and it sent me nothing and the recovery form says if you have 2fa turned on you can't recover your account via this method
JuliaMarvin 23,010 Reputation points Volunteer Moderator

2026-09-27T06:48:24.47+00:00

@Mazen Mahmoud
Please do not resurrect old threads.
Please start your own thread.

Answer 1

Darhyl Amizola 50,090 Independent Advisor

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the 2FA has been enabled by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Mazen Mahmoud 0 Reputation points

2026-09-27T06:17:51.07+00:00

Is there any way I can get the recovery code

Answer 2

If your account has been hacked and the hacker has set up two-factor authentication (2FA), you can follow these steps to attempt to recover your account:

Start the Account Recovery Process: Attempt to sign in to your account. When prompted for the 2FA code, select Other ways to sign in or look for an option to recover your account.
Recover Your Account: Click on Recover your account. This will guide you through the identity verification process, which may involve answering security questions or providing evidence of your account ownership.
Provide Evidence of Ownership: Since you have some evidence to prove your ownership (such as old passwords, old email addresses, or other identifiers), be prepared to present this information during the recovery process.
Identity Verification: Depending on the identity verification provider your organization uses, you may need to complete additional steps, such as verifying government-issued documents or using biometric verification.
Temporary Access: If your identity is verified, you may receive temporary access credentials that will allow you to log in and reset your authentication methods, including removing the 2FA that was set up by the hacker.
Secure Your Account: Once you regain access, immediately change your password and review your account settings. Enable multifactor authentication (MFA) to enhance security moving forward.

If you encounter difficulties during the recovery process, consider reaching out to Microsoft support for further assistance.

References: