Microsoft Ads API responses having high latency?

Question

Starting 9AM UTC, We are seeing a spike in delayed response from API Side, The calls are taking 2+ hours to succeed.. There are not going into error state, but the response itself is taking long?
Is there a known issue for same that API team is looking into?

Answer 1

Hello Shipra,

Thank you for using our Microsoft Advertising Learn Q&A Platform! 

Thank you for bringing this to our attention.

Currently, there are no reported widespread issues or outages impacting Microsoft Advertising APIs. The platform health dashboard shows normal operation.

To help us investigate further, please share:

• The specific API endpoints where you’re seeing delays.
• Approximate timestamps and any Request IDs from affected calls.
• Your region and whether the issue consistently started around 09:00 UTC.
• Monitor the Microsoft Advertising Status Page for real-time updates.
• If the issue persists, please open a support ticket with the above details so our engineering team can review promptly.

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me to that I can investigate the matter for further details.

We appreciate your patience and cooperation while we work to ensure everything runs smoothly.

Kind regards, 
Arsen D. | Microsoft Advertising Support Specialist | 800-518-5689