This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 24%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
microsoft 365 error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 83%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Dear @LicenseTotal,
Welcome to Microsoft Q&A.
Thank you for sharing the screenshot. The message “Sorry, something went wrong” usually indicates a temporary issue with Microsoft 365 services or the app you’re using (PowerPoint in this case). It can happen due to network connectivity, sign-in problems, or service interruptions.
Here are a few steps you can try:
Open Control Panel > Programs > Programs and Features then select Microsoft 365 Apps, click Change, then choose Quick Repair (or Online Repair if Quick Repair doesn’t help).
Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.
Looking forward to hearing back from you with any updates or additional details.
Warm regards,
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi @LicenseTotal,
I just wanted to follow up to see how things are going with the information I shared above. I truly hope it was helpful and brought you closer to resolving the issue.
If you’ve had a chance to review it and have any updates, questions, or if you ran into any difficulties along the way, please don’t hesitate to let me know. I’m more than happy to assist further if needed.
It would be great to hear back from you!
Warm regards,
Liora.
Please provide some more information... Do you see this message all the time or when you are trying to perform a specific task?
Is PowerPoint the only affected app, or does it happen in Word and Excel, too?
Are you using the full apps under Windows or the web apps in your browser?