I cannot login

Question

Can I get a call back on <Mod remove PII> as I am not able to log into my support account <Mod remove PII> get this error message, when I try using my mobile <Mod remove PII> : Bekræft din identitet

Vi beklager, men vi har problemer med at bekræfte din konto. Prøv igen. Vis detaljer

I need to login NOW as I have clietns waiting

/Peter

Answer 1

It seems you are experiencing issues with logging into your support account due to problems verifying your identity. This can happen for several reasons, including incorrect phone numbers or issues with the verification process itself. Here are some steps you can take to resolve the issue:

1. Check Your Phone Number: Ensure that the phone number you are using for verification is correct and matches what is registered in your account settings.
2. Try Different Verification Methods: If possible, try using another method for verification, such as a mobile app or an alternative phone number.
3. Contact Support: Since you are unable to log in, it may be best to contact Microsoft support directly for assistance. You can find the appropriate support contact numbers for your region in the Microsoft support documentation.

If the issue persists, you may need to work with your administrator to ensure that your account settings are correct and that there are no blocks on your account.

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References:

• Error when you reset your password in Azure, Office 365, or Intune: Your request could not be processed
• Authentication methods in Microsoft Entra ID - Voice call

Answer 2

Since you are unable to log in, it may be best to contact Microsoft support directly for assistance. You can find the appropriate support contact numbers for your region in the Microsoft support documentation.

I need you to call me as I get a robot when I call your support I already tried what you suggest in step 1 and 2. Please have a human call me [Moderator note: personal information removed]

Answer 3

If this is a business subscription, you should be able to get in touch with business support via telephone. The person who is the local admin in your organization should use the appropriate phone number from the article at https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2. If the problem is with account access, ask to get in touch with the data protection team.

If you have a personal subscription, see https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 . As noted in the article, if you set up two step verification, it cannot be overridden.