computer is new and battery only charges to 47%

Question

cannot get batttery to charge past 47% and is a new computer

Answer 1

If your new computer's battery is only charging to 47%, it could be due to a feature designed to prolong battery life, such as a battery limit setting. Some devices, particularly those intended to be always connected to power, have a setting that stops charging at 50% to enhance battery longevity.

To address this, you can check if your device has a Battery Limit setting in the UEFI firmware. If it does, you can modify this setting to allow the battery to charge fully. Here’s how you can do that:

1. Boot into the UEFI settings by pressing Power + Vol Up when turning on the device.
2. Navigate to Boot configuration > Advanced Options and toggle Enable Battery Limit to Off.

If the battery limit is not the issue, ensure that your device is not experiencing any hardware faults or thermal issues that might prevent it from charging fully. If the problem persists, consider reaching out to the manufacturer's support for further assistance.

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References:

• Surface Battery Limit setting
• User experience principles for battery charging

Answer 2

Hi there! My name is David. It’s a pleasure to help you today.

Thank you for posting your question. As additional information, some laptops include software to protect the battery or extend its lifespan, and this could be limiting the battery charge.

Has your laptop’s battery ever charged above 47% or fully?

Please let me know the brand and model of your laptop so I can help verify if any software is limiting the charging of your device.

Best Regards.