Can you assist with updating profile information for an account under my Family?

Question

I need to update the birthdate on a profile that was incorrectly entered. it appears that I am a child. I worked with support to update it but we continue to get an error message. I am unable to remove the profile also from my Family Group.

Answer 1

To update the birthdate on a profile that was incorrectly entered, you typically need to follow the procedures set by the Microsoft Family Group settings. However, if you are encountering an error message while trying to update it, it may be necessary to contact Microsoft support again for further assistance. They can provide specific guidance based on the error message you are receiving.

If you are unable to remove the profile from your Family Group, this may also require intervention from support, as certain restrictions apply to family accounts, especially for child accounts.

Make sure to provide any error messages or codes to support, as this will help them diagnose the issue more effectively.

Answer 2

Hi Patricia,

On a child account, only an organiser can make changes related to the Date of Birth.

• Create a new Microsoft account so you have a fresh “adult” account that can act as a Family Organizer.
• Sign in with this new account and go to family.microsoft.com.
• Create a Family group (or join one) using the new account.
• Add your current Microsoft account to this Family group and accept the invitation when prompted.
• Once your current account is part of the family, you’ll be able to change its Date of Birth because the new account acts as the organizer.
• After updating the DOB, you can remove the accounts from the Family group if you no longer need it

With pictures:

https://www.yourwindowsguide.com/2025/12/microsoft-family-safety-require-permissions.html#gsc.tab=0

I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!

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