Microsoft word quits unexpectedly on Mac

Question

I have purchased Microsoft word from the official Microsoft website and when I try to run it on my Mac, it quits and a code is visible. How do I fix this?

Answer 1

If Microsoft Word quits unexpectedly on your Mac, you can try the following steps to troubleshoot the issue:

1. Check the Program Path: Ensure that Microsoft Word is located in the correct directory. The path should be Macintosh HD\Applications\Microsoft Office 2011 or Macintosh HD\Applications\Microsoft Office 2008. If it is not, move the application folder to the correct location.
2. Delete Duplicate Entries: Sometimes, having duplicate instances of the application can cause issues. Search for Microsoft Word in Finder and remove any duplicates.
3. Remove Preferences: Quit all Microsoft Office applications, then navigate to the Library folder in your Home directory. Look for the preferences file named Com.microsoft.Word.plist and move it to the desktop. This will reset Word's preferences.
4. Repair Disk Permissions: Use the Disk Utility to repair disk permissions. This can help resolve issues related to file access that may cause the application to quit unexpectedly.
5. Reinstall Office: If the problem persists, consider uninstalling and then reinstalling Microsoft Office. Follow the instructions for removing Office from your Mac and then reinstall it from the official Microsoft website.

If you continue to experience issues, it may be helpful to check for any updates available for Microsoft Office or your macOS version.

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References:

• "Microsoft program cannot be opened because of a problem" error when you start an Office program
• Known issues with Office for Mac on macOS 10.7 (Lion) and Higher

Answer 2

Which error message is shown?