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I am experiencing an issue with my Azure / Entra ID tenant.
The tenant has been inactive for more than 200 days, and I am now receiving the following error when trying to sign in:
AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle
Trace ID: 4c19bba8-6256-47c6-969d-926d72158701 Correlation ID: 019b74a1-9c45-7226-9937-d68d47e9b17b Timestamp: 2025-12-31 13:38:28Z
The tenant is still required, and I would like to request reactivation if possible. If not can you delete my current account, so I can create new one.
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Hi Michal, I'm experiencing the same issue, do you have fixed this issue?
Hi Roman, no update yet. I reached out to Microsoft Azure Support today, and they’ve opened a ticket for me. Curiously, they listed the estimated response time as "8," but didn't specify if that's hours or days. I’ll let you know as soon as I hear back from them.
Honestly, this process is a nightmare. I was on chat support first, and they just gave me about 10 numbers for the call center. Then I spent 30 minutes with an AI phone responder that couldn't understand a word I was saying! It finally sent me to the ticket portal, but I can't even use it because it requires an Azure login I don't have. After all that, they just said they couldn't help me. XD
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Hey Michał let know if you will be able to fix it. Having same issue. Terrible user experience.
Hi again,
Azure support reached out to me today with the information attached (see photo). I can now log in to Azure successfully. In case you're wondering, I managed to get in touch with them via a direct message on X (Twitter), which seems to have worked well.