I cannot add moneyto my child account!

Question

Hi,

I'm trying to add money to my child account, and I have received error:

Sorry, something went wrong.

We’re not sure what happened, but refreshing the page may help, or trying again in a little while.

TraceId: RkiGddXoOEWr+nGN.28.876

Answer 1

It seems that you are encountering an error while trying to add money to your child account. Here are some troubleshooting steps you can try:

1. Refresh the Page: Sometimes, simply refreshing the page can resolve temporary issues.
2. Wait and Try Again: If the problem persists, it may be a temporary issue on the server side. Waiting a little while and trying again later might help.
3. Check Payment Method: Ensure that the payment method you are using is valid and has sufficient funds.
4. Browser Issues: If you're still facing issues, consider using a different browser or clearing your browser's cache and cookies.
5. Sign Out and Sign In: Signing out of your account and then signing back in can also help resolve session-related issues.

If none of these steps work, you may need to contact Microsoft support for further assistance.

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References:

• Manage payment methods for Microsoft business accounts

Answer 2

Hi! Sorry to hear that you’re having trouble adding funds for your child’s account. Could you please share a bit more detail about the exact process you’re following (for example: Microsoft Family > your child > Spending, or directly from the Microsoft Store/Xbox console)?

Also, please confirm:

• Is this the first time you’re adding funds, or have you done it before without issues?
• Did you recently change the payment method (new card, new bank, new region), or is it the same one you’ve used previously?
• Have you tried adding funds using a Microsoft/Xbox gift card (prepaid) instead, just to test if it’s a payment-method issue?

Answer 3

First I open: https://account.microsoft.com/family/ .

After that I click Add Funds. Pictures are in Croatian, but you'll get the picture.