Transfer control of a non-profit

Question

my email is managed by another individual thought a non-profit organization. The individual that managed the account has passed away, and I would like to get control of my own account. <Mod remove PII>. The manager of the account is Bob Sussan at <Mod remove PII> . How do I proceed?

Jim Wineland

<Mod remove PII>

Answer 1

To regain control of your Microsoft 365 account after the passing of the individual who managed it, you will need to follow Microsoft's identity verification processes. Here are the steps you can take:

1. Confirm Account Ownership: Ensure you are using the correct email address associated with the account you want to access.
2. Submit a Support Request: Go to the Microsoft 365 support page and select the option for account access issues. You may need to verify your identity and ownership of the organization through documentation such as:
   • Official business documentation.
   • Domain ownership.
   • Publicly listed nonprofit registration data.
3. Contact IT Partner: If a Microsoft partner created or manages your tenant, reach out to their support team for assistance in recovering access.

It's important to act promptly and provide as much information as possible to facilitate the recovery process.

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References:

• Tenant access recovery
• Tips for faster resolution