Stopped receiving emails. Tried emptying files and deleting, didn't work. Frustrated.

Question

I think my account got full. But it stopped letting me empty deleted items.

Answer 1

If you're not receiving emails and suspect your account is full, it's important to address the Deleted Items folder issue first. In Microsoft 365 Groups, the Deleted Items folder may not be visible in Outlook unless you create a user-defined subfolder. Here are steps you can take:

1. Check for Folder Creation: Ensure that folder creation is enabled for your group. You can do this by connecting to Exchange Online PowerShell and running the command:

      Get-OrganizationConfig | FL IsGroupFoldersAndRulesEnabled
   

   If it’s not enabled, you can enable it with:

      Set-OrganizationConfig -IsGroupFoldersAndRulesEnabled $True
   

2. Create a Subfolder: Sign in to Outlook on the web or the new Outlook for Windows using the group owner credentials. Locate your group under Groups, right-click, and select Create new subfolder. This action should make the Deleted Items folder visible.
3. Empty the Deleted Items Folder: Once the Deleted Items folder appears, you can select all messages and choose to empty the folder.

If you continue to have issues, you may want to check the mailbox size and ensure it is not exceeding the storage quota, as this can also prevent email delivery.

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References:

• Can't empty Deleted Items folder in Microsoft 365 Groups
• Can't empty Deleted Items folder in Microsoft 365 Groups

Answer 2

Jesus god in heaven. Ffs.

Answer 3

Hello. Since Outlook and OneDrive share the same storage for personal accounts, the fastest way to confirm what’s blocking your email is to see the storage status directly. Could you please share a screenshot of the OneDrive storage page showing the usage percentage? That will tell me immediately whether this is a full-storage lock or something else.

You can open it here: https://onedrive.live.com/?v=managestorage

Once I see that screen, I can guide you on the exact next step without guessing. Before posting the screenshot, please make sure to hide or blur any personal or private information (email address, name, or file details).