Tenant directory quota limit

Question

Tenant directory quota limit

Anonymous

Our Microsoft Entra ID tenant reports a directory object quota total of only 500, which blocks creation of users, groups, and applications.

When running:

GET https://graph.microsoft.com/beta/organization?$select=directorySizeQuota

The result is:

json

{

"directorySizeQuota": {

"used": 89,

"total": 500

}

Once the limit is reached, object creation fails with:

AADSTS90093: The directory object quota limit for the Tenant has been exceeded

According to Microsoft documentation, supported limits are:

50,000 objects (no verified custom domain)
300,000 objects (with verified custom domain)

A 500-object quota is not documented as a supported or by-design limit:

https://learn.microsoft.com/entra/identity/users/directory-service-limits-restrictions

Deleting objects only reduces used but does not change total. Assigning licenses does not affect the quota.

Several Microsoft Q&A threads report the same behavior, suggesting a tenant provisioning issue that requires Microsoft backend correction:

Question:

Has anyone resolved a tenant where directorySizeQuota.total is stuck at 500, and if so, was Microsoft Support required to fix it?

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-01-01T16:27:51.4366667+00:00
Hello Matthew Duda,

Please share the response with me via private message.

If the quota limit has been exceeded in your tenant, I’ll need the following details to engage the engineering team for a potential increase:

Tenant ID

Global Admin Email address

Verified Custom Domain Name

Is this EDU tenant?

Requested new quota limit

Total user count in the tenant

Estimated growth rate (e.g., 1K users/month)

Any existing object lifecycle management policies in place to help mitigate future issues

Is it a PROD tenant?

Typically, quota increases aren’t provided for development or test tenants. If your tenant is used for development or testing, please let me know if you can reduce usage by deleting inactive or unused objects. If that’s not possible, kindly provide a justification and specify the minimum increase amount required.
Anonymous

2026-01-04T20:40:07.1433333+00:00

We’re facing the same issue across multiple Microsoft Entra tenants,

Could you please share if there are any resolution steps or workarounds available, and whether Microsoft is actively working on a fix?
Anonymous

2026-01-06T12:29:51.79+00:00

I´m facing the same problems.

@Rukmini can you help me too pls?
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-01-06T12:40:52.24+00:00

Sócrates Augusto Teodoro da Silva I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.
Anonymous

2026-01-06T12:51:43.8633333+00:00

@Rukmini

I just did it. Can you help me please?

Thanks in advance.
Maksim Z 0 Reputation points

2026-07-13T13:56:07.1766667+00:00

Hi!
I have same problem.
@Rukmini Can you help me please?

2 answers

Your answer

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-01-01T16:27:51.4366667+00:00

Hello Matthew Duda,

Please share the response with me via private message.

If the quota limit has been exceeded in your tenant, I’ll need the following details to engage the engineering team for a potential increase:

Tenant ID

Global Admin Email address

Verified Custom Domain Name

Is this EDU tenant?

Requested new quota limit

Total user count in the tenant

Estimated growth rate (e.g., 1K users/month)

Any existing object lifecycle management policies in place to help mitigate future issues

Is it a PROD tenant?

Typically, quota increases aren’t provided for development or test tenants. If your tenant is used for development or testing, please let me know if you can reduce usage by deleting inactive or unused objects. If that’s not possible, kindly provide a justification and specify the minimum increase amount required.
Anonymous

2026-01-04T20:40:07.1433333+00:00

We’re facing the same issue across multiple Microsoft Entra tenants,

Could you please share if there are any resolution steps or workarounds available, and whether Microsoft is actively working on a fix?
Anonymous

2026-01-06T12:29:51.79+00:00

I´m facing the same problems.

@Rukmini can you help me too pls?
Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-01-06T12:40:52.24+00:00

Sócrates Augusto Teodoro da Silva I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.
Anonymous

2026-01-06T12:51:43.8633333+00:00

@Rukmini

I just did it. Can you help me please?

Thanks in advance.
Maksim Z 0 Reputation points

2026-07-13T13:56:07.1766667+00:00

Hi!
I have same problem.
@Rukmini Can you help me please?

Answer 1

Libinson Joseph 0

@Rukmini , We are facing a similar issue, If you can look into this as well. Thanks

0 comments

Answer 2

Rukmini 43,995 Microsoft External Staff Moderator

Hello Matthew Duda,

The engineering team has raised the quota on your tenant since your organization surpassed the default Microsoft Entra service limit.

You can check and confirm if the directory object quota limit has been increased.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Rukmini 43,995 Reputation points Microsoft External Staff Moderator

2026-01-05T09:07:07.41+00:00

Hello Matthew Duda, If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.