Computer Crashed The bugcheck was: 0x00000116 (0xffffc0811fe7f1d0, 0xfffff80478c75a50, 0xffffffffc000009a, 0x0000000000000004) Report Id: 3fa567bd-8297-4609-84de-1149

Question

https://drive.google.com/file/d/1_XkYGW130k9VBd_aEfAk4AEXx_frR4d3/view?usp=drive_link

Attached link is to the minidump file.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffc0811fe7f1d0, 0xfffff80478c75a50, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 3fa567bd-8297-4609-84de-114927dad4ee.

Answer 1

The bug check code 0x00000116 indicates a VIDEO_TDR_TIMEOUT_DETECTED error. This typically occurs when the graphics card or its driver fails to respond within a certain time frame, leading the operating system to assume that the graphics hardware has stopped functioning properly. Here are some troubleshooting steps you can take:

1. Update Graphics Drivers: Ensure that your graphics drivers are up to date. You can do this through the Device Manager or by downloading the latest drivers from the manufacturer's website.
2. Check Hardware: Inspect the graphics card for any physical issues, such as overheating or improper seating in the PCI slot. If possible, test the card in another system.
3. Run Hardware Diagnostics: Use any built-in diagnostics tools provided by your system manufacturer to check for hardware issues.
4. Check for Windows Updates: Make sure your operating system is fully updated, as updates can include important fixes for hardware compatibility.
5. Adjust Power Settings: Sometimes, power settings can affect performance. Ensure that your power plan is set to High Performance in the Control Panel.
6. Check for Overclocking: If you have overclocked your graphics card, consider reverting to the default settings to see if that resolves the issue.
7. Use Safe Mode: Booting into Safe Mode can help you troubleshoot issues without loading third-party drivers.

If the problem persists after trying these steps, you may need to consider further diagnostics or professional assistance.

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References:

• Bug checks (stop code errors)
• Bug Check Code Reference

Answer 2

Hi,

please check if there is a BIOS update. Try to re-seat graphic adapter with a careful contact cleaning. Clean GPU's cooling system from dust.

Download older driver from NVidia site and install it using DDU.