Office conflict pro vs home

Question

Hello,

As you can see i'm upgrading to office pro from home. home does not have outlook and access so these two show up as office pro yet excel remains on home version. Is there a way to solve this? i guess i need to remove office from with roots completely but i tried multiple times with no avail. is there a permanent solution to this. It is very frustrating Microsoft!

Answer 1

Hi Ben31,

Thank you for reaching out to Microsoft Q&A Forum about the difficulties you’re facing while upgrading from Office Home to Office Professional. I understand how frustrating it is when some applications reflect the upgraded version while others, like Excel, remain tied to the previous installation.

This situation often occurs when remnants of the older Office installation remain on your system. To resolve this, I recommend the following steps:

1. Use the Microsoft Support and Recovery Assistant (SaRA) tool to completely remove all traces of Office. This tool is more thorough than a standard uninstall.
2. Restart your computer after the removal process.
3. Reinstall Office Professional using your product key or the Microsoft account associated with your purchase.

After a clean removal and reinstall, all applications, including Excel, should align with the Office Professional version. Please also ensure that Windows and Office updates are applied once the installation is complete.

If things still don’t work out, feel free to share an update, I’ll be happy to assist further.

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Answer 2

Well i tried your tool, please explain how i can use it? i tried below with cmd as admin and nothing works..

Microsoft Windows [Version 10.0.19045.6466]

(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>cd C:\Users\x\Downloads\DONE

C:\Users\xi\Downloads\DONE>SaRAcmd.exe -S OfficeScrubScenario -AcceptEula -OfficeVersion All

Starting Microsoft Support and Recovery Assistant Command Line (17.01.3658.000).

Running Scenario OfficeScrubScenario...

We're sorry, something went wrong.

Scenario finished with exit code: [1].

SaRA Command Line is closing, Please wait...

C:\Users\x\Downloads\DONE>SaRAcmd.exe -S OfficeScrubScenario -AcceptEula

Starting Microsoft Support and Recovery Assistant Command Line (17.01.3658.000).

Running Scenario OfficeScrubScenario...

68: We could not find any Office version. Please rerun this scenario specifying the correct Office version that is installed on your machine. You can also run this scenario using the full UI version of SaRA. For additional information, please visit https://aka.ms/SaRA_CommandLineVersion

Scenario finished with exit code: [68].

SaRA Command Line is closing, Please wait...

C:\Users\x\Downloads\DONE>SaRAcmd.exe -S OfficeScrubScenario -AcceptEula -OfficeVersion 2024

Starting Microsoft Support and Recovery Assistant Command Line (17.01.3658.000).

Running Scenario OfficeScrubScenario...

67: The Office version that you have specified is invalid. Please rerun this scenario specifying the correct Office version that is installed on your machine. You can also run this scenario using the full UI version of SaRA. For additional information, please visit https://aka.ms/SaRA_CommandLineVersion

Scenario finished with exit code: [67].

SaRA Command Line is closing, Please wait...

C:\Users\x\Downloads\DONE>SaRAcmd.exe -S OfficeScrubScenario -AcceptEula -OfficeVersion Home 2024

Starting Microsoft Support and Recovery Assistant Command Line (17.01.3658.000).

01: Unidentified Argument Found

Scenario finished with exit code: [1].

SaRA Command Line is closing, Please wait...

C:\Users\x\Downloads\DONE>SaRAcmd.exe -S OfficeScrubScenario -AcceptEula -OfficeVersion M365

Starting Microsoft Support and Recovery Assistant Command Line (17.01.3658.000).

Running Scenario OfficeScrubScenario...

We're sorry, something went wrong.

Scenario finished with exit code: [1].

SaRA Command Line is closing, Please wait...

C:\Users\x\Downloads\DONE>