I got a minecraft gamepass yet it doesn't allow me to redeem it, what should I do?

Question

Someone gifted me the game minecraft, but when i tried to redeem it, it did not allow me to redeem. It said that the problem was with the difference in region from the one who purchased it. The person who bought me that gift is in Canada, I am in the U.S. so I changed everything accordingly in order to redeem the code. I still can't redeem it, what should I do?

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Mod moved from : Microsoft 365 and Office | Install, redeem, activate | Other | Windows

Answer 1

It seems that you're experiencing issues redeeming a Minecraft game pass due to a region mismatch. Here are a few steps you can take to resolve this issue:

1. Ensure Region Settings are Correct: Make sure that your Microsoft account region is set to the United States. You can check this in your account settings.
2. Check the Gift Code: Verify that the gift code is indeed valid and has not expired. Sometimes, codes can have regional restrictions that prevent them from being redeemed outside the region they were purchased in.
3. Contact Support: If you've confirmed that your region settings are correct and the code is valid but still cannot redeem it, consider reaching out to Microsoft Support for assistance. They can provide more specific guidance based on your account and the gift code.
4. Ask the Giver: If possible, ask the person who gifted you the game to check if they can redeem it on their account or if they can provide a code that is valid for your region.

Following these steps should help you troubleshoot the issue with redeeming your game pass.

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References:

• Handling mismatched store account scenarios on PC