To speak with a live person for assistance, you typically need to be an admin for a business subscription. If you are an admin, you can call Microsoft Support directly, and they will assist you based on your account details. If you are not an admin, you may need to use the support page for general assistance.
For immediate support, you can also check the current health of your services on the Service health dashboard to see if there are any ongoing issues that might be affecting your ability to get support.
If you continue to have trouble, consider reaching out through the Microsoft support page for additional options.
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