Billed twice, need refund

Question

I was billed twice, on two different credits cards, none of which is the one on my account. I need a refund

Answer 1

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

If you have been billed twice and need a refund, you should contact Microsoft Advertising support to address the issue. You can specify your preference for a refund or applying the credit to an outstanding invoice by logging into the Microsoft Advertising Customer Support Portal and submitting a ticket under the Client Finance section. This will ensure that your request is processed as quickly as possible.

Since you mentioned that the charges were made on different credit cards, it's important to clarify this in your communication with support to ensure the correct refunds are issued.

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References:

• Microsoft Monetize - Billing and settlement FAQ
• Microsoft Invest - Billing and Settlement FAQ