How to fix Word

Question

When I sign into word it gives me an email I no longer have. How do I sign into word?

Answer 1

To resolve the issue of signing into Word with an email you no longer have, you can follow these steps:

1. Sign Out of Office: Open any Office product (like Word) and sign out of the current account. To do this, select File, then Account, and choose Sign out.
2. Remove the User Account: After signing out, go back to File > Account and look for the option to Switch Account. Select your name and then choose Sign out for the account you want to remove.
3. Clear Cached Credentials: You may need to clear any cached credentials that are stored on your computer. You can do this by using the Keychain Access app on Mac or by editing the registry on Windows. For Windows, you can access the registry by typing regedit in the Run dialog and navigating to the appropriate keys to delete cached credentials.
4. Sign In Again: After signing out and clearing cached credentials, restart Word and attempt to sign in again using the correct email address associated with your Microsoft account.

If you continue to experience issues, consider running the Microsoft 365 Sign-in troubleshooter to diagnose and fix common sign-in problems.

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References:

• Can't sign in to an Office 2016 for Mac app
• "Sorry, another account from your organization is already signed in on this computer" in Office 2013

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

Are you seeing the old email address that you no longer use on the Verify your identity screen during sign-in? (or) When you see that email address? Can you please share the screenshot of the screen for our reference?

Make sure you hide your personal information (email address) before adding the screenshot here.

Meanwhile, please open an InPrivate/Incognito window in any web browser and try signing in to your Microsoft account here:

https://account.microsoft.com/services

Check whether you’re able to sign in normally on that page.