Minha mãe tem um e-mail Hotmail (atual outlook) e não consegue recuperar

Question

O email dela é de 2013, e não lembra de nada do que pede. Pois queremos recuperar devido ao Facebook dela com coisas importantes estar neste email .Último acesso do face foi em 2016 ou 17.Alguém conseguiria ajudar?

Answer 1

To recover a Hotmail (now Outlook) account, your mother can follow these steps:

1. Go to the Outlook sign-in page: Start by attempting to sign in to her Outlook account at https://login.microsoftonline.com.
2. Select "Forgot password?": If she cannot remember her password, she should click on the "Forgot password?" link.
3. Follow the prompts: She will be guided through a series of steps to verify her identity. This may include answering security questions or receiving a verification code via a recovery email or phone number if those options were set up previously.
4. Provide as much information as possible: If she does not remember the answers to the security questions, she should provide any other information that may help verify her identity.
5. Check for recovery options: If she has access to any recovery email or phone number associated with the account, she can use those to receive a verification code.
6. Contact Microsoft Support: If she is unable to recover the account through the automated process, reaching out to Microsoft Support for further assistance may be necessary.

Since the account is quite old and if there have been no recent accesses, recovery might be more challenging. It’s important to have as much information as possible about the account when contacting support.

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References:

• Recover deleted messages in a user's mailbox in Exchange Online
• How end users can perform account recovery in Microsoft Entra ID

Answer 2

Olá!

Aqui é a Tin, farei o meu melhor para ajudar. Parece que está a tentar recuperar a conta da sua mãe. Gostaria de esclarecer que, após dois anos ou mais de inatividade, a conta será automaticamente eliminada pelo sistema. Compreendo que precisa mesmo recuperá-la. Também pode tentar solicitar a reativação da conta através do link abaixo:

https://www.microsoft.com/pt-pt/concern/accountreinstatement

Obrigada,

Tin