I just purchased more storage, but my computer is not showing it

Question

I just purchased more storage, but my computer is not showing the additional storage when I click on system then storage but show when I look on my OneDrive. Did I just waste my money?

Answer 1

If you purchased additional storage for your OneDrive, it will show up in OneDrive but may not reflect in your local system storage settings. OneDrive storage is separate from your local disk storage on your computer. If you want to see the additional storage reflected in your system, ensure that you are checking the correct storage settings for your local drives, not just the OneDrive settings.

If you are still unable to see the additional storage or if it seems like it is not applied correctly, you may want to check your OneDrive settings or contact support for assistance. Your purchase was not wasted, but rather it may require some adjustments to view correctly on your system.

Answer 2

Hello, Has it been 48 hours yet since you purchased the subscription? If not, it can take up to 48 hours for the changes to be reflected in your account? If it has been more than 48 hours, you would need to contact Microsoft billing support. To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.