Account Hacked Need Help

Question

My microsoft account got hacked, they changed the email on the account and removed all of my phone numbers on it. They changed the password and enabled two step verification. I was wondering if there was any way to get my account back.

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Moderator: Moved from Microsoft 365 and Office | Access | For home | Other

Answer 1

To recover your hacked Microsoft account, follow these steps:

1. Visit the Microsoft Account Recovery Page: Go to the Microsoft account recovery page and select "Forgot my password". This will guide you through the recovery process.
2. Identity Verification: Since the email and phone numbers associated with your account have been changed, you will need to provide other forms of identity verification. This may include answering security questions or providing information about your account that only you would know.
3. Use Trusted Devices: If you have previously signed in on a trusted device, try accessing your account from there. This may help in the recovery process.
4. Account Recovery Workflow: If you cannot recover your account through the standard methods, you may need to initiate an account recovery workflow. This often involves verifying your identity through trusted third-party identity verification services.
5. Contact Microsoft Support: If you are still unable to regain access, consider reaching out to Microsoft Support for assistance. They may have additional methods for verifying your identity and recovering your account.
6. Enable Security Features: Once you regain access, ensure you enable multifactor authentication (MFA) to enhance your account's security and prevent future compromises.

It's crucial to act quickly, as the longer you wait, the harder it may be to recover your account.

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References:

• Overview of Microsoft Entra ID Account Recovery
• Common symptoms of a compromised Microsoft 365 email account

Answer 2

can I have a link the account recovery page

Answer 3

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.