This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 2%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
I cannot sign in because it says I am not connected to the internet, when I am
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 8%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Is this occurring on the Windows sign-in screen, or after you’ve already logged in?
Does this issue occur only when signing in to your account, or does Windows display “No internet” everywhere?
Have you tried restarting the computer? If not, please try restarting the computer and check if the issue persists.
This appears on the sign in screen, I cannot log in. I have tried restarting the PC several times, no change. The wifi shows connected in the bottom right hand corner, but when I try and sign in, it says I am not connected
Have you tried connecting to a different Wi-Fi network? If not, please try that and check if the issue persists.
If the problem continues, please follow the steps below:
On the sign-in screen, click the Power icon.
Hold the Shift key and select Restart.
Choose Troubleshoot > Advanced options > Startup Settings.
Click Restart, then select Enable Safe Mode with Networking.
Try signing in.
If you’re able to sign in successfully in Safe Mode, restart the PC normally and check whether the issue is resolved.
My PC will not start up in safe mode for some reason.
Thank you for the update.
Since Safe Mode is not starting and the issue occurs only on the sign-in screen, this is likely related to a network or sign-in service not loading correctly.
Please try the steps below from the sign-in screen
Click the Power icon
Hold Shift and select Restart
Go to Troubleshoot > Advanced options > Command Prompt
In the Command Prompt window, run these commands one by one:
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
Close Command Prompt and restart the PC normally, then try signing in again.
