I cannot get my comcast email added to outlook - all the settingd seems to be ok

Question

When I add my comcast email it just keeps on coming back asking me to login

Answer 1

If you're having trouble adding your Comcast email to Outlook and it keeps prompting you to log in, there are a few steps you can take to troubleshoot the issue:

1. Check Your Credentials: Ensure that you are entering the correct email address and password for your Comcast account.
2. Enable Allow Office to Connect to the Internet: Make sure that the Allow Office to connect to the Internet option is checked in the Trust Center settings of Outlook. This can sometimes prevent connection issues.
3. Run Diagnostics: If you are using a newer version of Outlook, you can run the Microsoft Support and Recovery Assistant tool to diagnose and fix common issues. This tool can help identify problems with your account settings or connectivity.
4. Check Network Security Settings: If you have an older version of Outlook, you may need to adjust the Logon network security setting to Anonymous Authentication. This can help resolve authentication issues.
5. Update Outlook: Ensure that your version of Outlook is up to date, as updates often include fixes for known issues.

If these steps do not resolve the issue, consider reaching out to Comcast support for further assistance with your email settings.

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References:

• Fix Outlook connection problems for Microsoft 365 account
• Outlook continually prompts for your password when you try to connect to Microsoft 365
• Password prompt at every Outlook start or can't create profile
• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)

Answer 2

Hi,

Try Clearing the RoamCache folder often resolves this frustrating sync loop in new Outlook for Comcast IMAP accounts and you can also re-subscribe missing folders to restore full email access.

I Hope this helps!