how do i speak to someone

Question

not good with computers. How can i get real help, not self help articles

Answer 1

To get real help from Microsoft, you can contact support directly instead of relying on self-help articles. Here are the steps you can follow:

1. Access Help & Support: In the Microsoft portal, look for the ? icon at the top or the Help & support widget at the bottom right corner.
2. Contact Support: After opening the Help pane, you can select Contact Support. Fill out the required information and describe your issue clearly.
3. Attach Relevant Files: If you have any screenshots or diagnostic files, attach them to your request to help support understand your issue better.
4. Wait for a Response: Once you submit your request, you will receive a response from support based on the expected wait time indicated in the pane.

This process will connect you to a support agent who can assist you directly with your problem.

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References:

• Get help and support for Microsoft 365 Lighthouse
• Find help and get support for Microsoft Entra
• Accessibility products and services from Microsoft
• Customer Service for People with Hearing Impairments
• Accessibility for people with disabilities in Exchange 2013

Answer 2

Hello, Victor Ruiz

Please describe the problem in as much detail as possible.

Answer 3

Have you tried to download the home version for personal use or one of the corporate versions?