How can I modify the authenticator notifications

Question

How can I modify the way I receive notifications from the authenticator if it doesn't offer any other options besides sending another notification or entering the code displayed by the app (which doesn't appear in the app)?

All suggestions for making the changes have been followed, but none have been effective. Is there any other way to reset the account verification method?

All the suggestions lead me back to the authenticator's message verification method.

Answer 1

To modify the notifications you receive from the Microsoft Authenticator app, you can try the following steps:

1. Check Notification Settings: Ensure that notifications are enabled for the Microsoft Authenticator app in your device's settings. This includes checking both the app settings and the device's notification settings.
2. Update the App: Make sure that you are using the latest version of the Microsoft Authenticator app. Sometimes, updates can resolve issues related to notifications.
3. Reconfigure the Account: If notifications are still not working, you may need to remove and re-add your account in the Authenticator app. To do this, go to your account profile, remove the existing account from the app, and then add it again following the setup instructions.
4. Use Verification Codes: If notifications are not being received, you can use the verification codes generated by the app as an alternative method for authentication. This can be done after entering your username and password.
5. Contact Support: If none of these steps resolve the issue, consider reaching out to Microsoft support for further assistance.

It’s important to note that if you are experiencing issues with notifications, you can also approve requests directly through the Authenticator app by refreshing it to check for any pending notifications.

---

References:

• Microsoft Authenticator issues
• How it works: Microsoft Entra self-service password reset