Outlook (Mail app) sign in request error on iPhone 17 Pro Max

Question

Hi everyone.

I recently upgraded to an iPhone 17 Pro Max and about two weeks ago, I saw an account error in my mail app.
So, I went into Settings like I usually do and went to 'Apps', 'Mail', and proceeded to try to re-enter my password to start back receiving emails.

However, after putting in my email address and password, I received an error as shown below:

"Sorry, but we’re having trouble signing you in.

AADSTS165000: Invalid Request: The user session context is missing. One or more of the user context values (cookies; form fields; headers) were not supplied, every request must include these values and maintain them across a complete single user flow. The request did not return all of the form fields. Failure Reasons:[Missing session context cookie;Token is invalid;]

Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard

Request Id: 9137eaa7-26f6-4294-843b-0c0f8dcb2200Correlation Id: 3743e1e8-28f7-4058-af3b-feed032eff0dTimestamp: 2021-05-04T09:11:07ZMessage: AADSTS165000: Invalid Request: The user session context is missing. One or more of the user context values (cookies; form fields; headers) were not supplied, every request must include these values and maintain them across a complete single user flow. The request did not return all of the form fields. Failure Reasons:[Missing session context cookie;Token is invalid;]

Flag sign-in errors for review: Enable flaggingIf you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention."

I have also downloaded the Outlook app and tried signing in there on my phone but I'm getting the same error repeatedly.

I saw in another forum that they said to try clearing your browsing history which didn't help resolve the issue.

I tried signing in using a private browser and at first that was of no use, but I tried it today, a few minutes before typing this and it worked. I then tried it again using a normal Chrome browser and it worked there as well.

So I went back and tried in both the Mail and Outlook apps but same sign in error comes up as shown above.

I tried everything I can think of; removing the account from my Mail app and adding it again; updating the app, reinstalling the app, updating my phone and to no use.

I am all out of options so at this point, any assistance/feedback is greatly appreciated. Thank you in advance.

Answer 1

You guys wouldn't believe what the issue was.

My time and date wasn't set automatically because I recently traveled and had a time difference. So the automatic option was off. Switched it back on and got to log in with no issues!