I have a Visio 1 Plan but no longer remember the account details and would like to cancel

Question

I signed up 2 years ago for a Visio 1 Plan. I have since forgotten the details used to create that account, it is not listed under my Microsoft account. I receive invoices and it seems that I may have setup a business account somehow, I do not have any business. I would like to cancel this subscription. Thank you for any help.

Answer 1

To cancel your Visio 1 Plan subscription, you will need to access the Microsoft 365 admin center. Since you mentioned that you might have set up a business account, it is possible that you need to identify the account associated with your subscription. Here are the steps you can follow:

1. Identify Your Account: If you have forgotten the account details, try to recover the account by using any email addresses you might have used to sign up. You can use the Microsoft account recovery options available on the Microsoft website.
2. Access the Admin Center: If you manage to recover the account, log in to the Microsoft 365 admin center.
3. Cancel Subscription: Once logged in, navigate to the Billing section and select Your products. From there, find the subscription you want to cancel and follow the prompts to cancel it.

If you are unable to access the account or need further assistance, consider contacting Microsoft Support for help in recovering your account or canceling the subscription.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Close your Microsoft business account

Answer 2

Dear @John Ruocco,
Thank you for posting your question in the Microsoft Q&A forum. I understand you would like to cancel a Visio Plan 1 subscription, but you’re unable to locate the account it was originally created with.

To better assistance, could you please provide the following information via Private message.

• Do you recall any email address (personal or work/school) that might have been used to sign up for Visio?
• Do any of the invoices reference a company name, tenant name, or a domain (for example, name.onmicrosoft.com)?
• Are the invoices sent to a specific billing email address?
• Please share the Invoice ID from one of the billing emails or invoices you’ve received for Visio

Once we have this information, we can locate the subscription and guide you through the next steps, including cancellation or account recovery if needed.

To please find private message as picture below:

Your detailed response will help us diagnose and investigate the issue more efficiently.I truly appreciate your patience and understanding. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

I'm looking forward for your reply. Thank you for your cooperation.

Answer 3

Dear @John Ruocco,
I hope you are doing well.

Thank you for updating. I'm glad to hear you can access your admin account and cancel your subscription. To refund this charge, please sign in to the Microsoft 365 Admin Center navigating to Support >New Service Request. Admin can raise support ticket from https://admin.microsoft.com/#/support/requests.  

For more details, you can review Microsoft’s document: How to get a refund on a Microsoft subscription - Microsoft Support  

Please understand that as forum moderator, I don’t have access to the backend systems to troubleshoot this effectively due to privacy and security constraints. I am just organizing use cases and collecting data, including from you, on a daily basis and will continue to monitor the progress of this issue. 

Thank you for your cooperation.