just purchased 365, connected a domain, cant log back in.

Question

**just purchased __Microsoft 365 Business Basic (no Teams), 4 mailboxes. connected my domain (i think), it logged me out. now i cant log in and it says the username is not recognized. i never changed the username. cant get anyone on the phone, i know nothing about this stuff. i've asked Chatgpt to help and this is what it told me to do.

this is what gpt told me to type. (maybe its helpful)__**

"I created a new Microsoft 365 tenant, verified my domain, and was logged out. I can no longer sign in with my admin account or access the admin portal. I need global admin access restored to my tenant associated with [Moderator note: personal info removed]"

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Moved from Microsoft 365 and Office | Access | For business | Windows

Answer 1

Dear @jason mullins,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I want to begin by sincerely apologizing for the frustration and inconvenience this issue has caused you.

In this case, the best course of action is to contact Data Protection directly.

For a full list of regional numbers, you can also visit this official page: Customer service phone numbers - Microsoft Support. The support team will assist you as soon as possible. 

If you can reach Microsoft by phone, use the official Global Customer Service phone numbers list. Choose your region > your country > if your country lines fail or lack English support, select a nearby country (e.g., Singapore) or the United States number, Microsoft explicitly allows this.

Additionally, an effective way to reach out to the Product Team, as you have researched, is to set up a new trial tenant and submit your support request.

1.Visit the Microsoft 365 Enterprise Plans page: Go to Compare Office 365 Enterprise Pricing and Plans | Microsoft 365. 

2.Choose a plan and start a free trial: Select any of the available plans and click "Try for free" to begin the trial setup process. 

3.Follow the guided setup: Complete the steps to create a new Microsoft account and a new tenant. This will be a separate and independent Microsoft 365 environment. 

4.Access the Microsoft 365 Admin Center: Once the new tenant is created, navigate to https://admin.microsoft.com/AdminPortal/Home#/homepage

5.Go to Support: In the left-hand navigation menu, click on "Support" and then "Help & support." 

6.Raise a support ticket: Describe your issue in detail. Crucially, you must clearly state that you are locked out of a different, pre-existing Microsoft 365 tenant where you are the administrator. Provide the following information about your locked account:  

• Your administrator account email address for the tenant. 
• The domain name of your tenant  
• Any error messages you are receiving. 
• Details about the issues you are experiencing (e.g., being charged even after canceling the service)
• Confirmation that you are the administrator of the tenant. 

7.Submit your ticket:

Follow the prompts to submit your support request. You will likely receive a ticket number for tracking. 

Important notes:  

• This new trial tenant will not give you access to any of the data or settings in your original locked tenant. It is solely a temporary means to contact Microsoft support. 
• Be prepared for Microsoft support to ask for verification of your identity and administrative rights for the locked tenant. 
• The resolution time might be longer as you are contacting support from a different tenant. 
• Remember to cancel the trial subscription for the new tenant once your issue with the original account is resolved to avoid any unintended charges. You can typically do this within the Microsoft 365 Admin Center under "Billing" > "Your products." 

I hope these steps will help resolve your issue. If you need further assistance, I am always here to help.   

Thank you for your patience and understanding. I appreciate your continued trust.

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