Getting back into my Entra Account

Question

I have been locked out of my account going on a month now.. I am an accountant, and tax season is about to ramp up. I have called multiple phone numbers and chose so many different options using the AI operator that was not helpful at all and I suggest Microsoft to actually get real people to help resolve these types of issues ( but profit over people, right?). Not to mentionMicrosoft took money out of my account with no issue.

Anyway, I would like to get help getting back into my account that I am locked out of. I put in a ticket a few days ago (6 business days), and I still have not received a response. How do I actually get in contact with the Data Protection Team or even the Commercial Support Team? How can I get them to get in touch with me? I need to get into my account ASAP

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Moved from: Microsoft Security | Microsoft Entra | Other

Answer 1

If you are locked out of your Microsoft Entra account, you can reach out to the Azure Data Protection team for assistance. Here are the steps you can take to get help:

1. Contact the Azure Data Protection Team: If you are the only global admin on your account, you can call the Azure Data Protection team directly at +1 866-807-5850.
2. If your company does not have a global admin: Find the support phone number for your region at the Microsoft 365 admin support page. You can ask to be transferred to the Microsoft 365 Data Protection team to have your password reset.
3. Create a Support Ticket: If you have already submitted a support ticket, ensure that you provide as much detail as possible about your issue to expedite the response.
4. Follow Up: If you do not receive a response within a reasonable timeframe, consider following up on your ticket or reaching out again to the support team.

For more detailed instructions on how to solve account access problems, you can refer to the relevant Microsoft documentation.

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References:

• Troubleshoot sign-in issues and account access problems
• Find help and get support for Microsoft Entra

Answer 2

Hello @Green Oaks Admin,

Welcome to Microsoft Q&A forum.

I understand you’re experiencing issues signing in to your Microsoft account. I see that you’ve already submitted a ticket to the Microsoft Data Protection Team. Could you please share the ticket number with me via Private Message so I can check the status for you?

As this involves personal details, we’ve sent you a private message to ensure your data is shared securely. Please check your private message by locating the banner displayed above the page title, as shown in the screenshot below.

Looking forward to hearing from you.