My Microsoft account was hacked, and now it says that they couldnt find my microsoft account!

Question

Hello, My microsft account was hacked by someone. When i tried to log back in and change the password in the sign in page it says "We couldn't find a Microsoft account. Try entering your details again, or create an account.". Now i know that i have a microsoft account because i have emails of purchases made to that email from microsoft and i use it to play minecraft. Please help.

Answer 1

If you are unable to find your Microsoft account and suspect it has been hacked, you can take the following steps:

1. Check for Account Recovery Options: Ensure you are entering the correct email address associated with your Microsoft account. If you have multiple email addresses, try each one.
2. Use the Account Recovery Page: Visit the Microsoft account recovery page and follow the prompts to recover your account. You may need to provide information to verify your identity.
3. Contact Microsoft Support: If you still cannot access your account, consider reaching out to Microsoft Support for assistance. They can help you recover your account and secure it against unauthorized access.
4. Monitor Your Email: Since you have emails of purchases made to that email, check those emails for any recovery options or notifications from Microsoft regarding your account.
5. Create a New Account: If all else fails and you cannot recover your existing account, you may need to create a new Microsoft account. However, this should be a last resort if recovery is not possible.

Make sure to secure your new account with a strong password and enable two-factor authentication if available.

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References:

• Customer Support Portal - Troubleshoot Microsoft Identity Platform login
• Troubleshoot sign-in issues and account access problems

Answer 2

See https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 .