I was double charged for my purchase of Microsoft Office.

Question

I purchased Microsoft Office family plan online on December 28 and I was charged twice on my Discpver card for the same thing. I need a refund for the second charge.

Answer 1

To request a refund for the double charge on your Microsoft Office purchase, you will need to submit a credit request. According to Microsoft’s guidelines, credit requests for duplicate orders must be submitted within 120 days of the new subscription purchase. Since you purchased the Office family plan on December 28, you are still within this timeframe to request a refund for the second charge.

You can follow these steps to request your credit:

1. Go to the Microsoft support or billing page.
2. Look for the option to request a credit or refund for accidental purchases.
3. Provide the necessary details about your purchase and the duplicate charge.

Make sure to act promptly to ensure your request is processed successfully.

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References:

• How and when to request a credit from Microsoft

Answer 2

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.