How to fix event ID 1040 Source TPM-WMI

Question

My PC started rebooting today and I've narrowed the issue down to this event but I'm in the dark about how to fix it.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Upon checking the error, it appears that only a general error is displayed on the PC. In this case, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

Answer 2

Hi, thank you for patiently waiting. As per checking and analyzing the event logs, there are multiple BugCheck on the PC, which means there are Bluescreen errors happening in the background. In this case, can you please check if you have minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Answer 3

Hi James, is there a chance that you can upload and share all the Minidump files you have? So I can compare and further check the root cause. Upon checking the latest Minidump file, it is only displaying a general error on the PC.

While waiting, kindly follow the steps below to eliminate software-related issues on the PC.

Method 1. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R, then type in mdsched.exe hit OK, then restart the device.

Answer 4

Thank you for replying. After checking all the Minidump files, there are NTFS or Disk errors. This error occurs when there is an issue with the file system, or there is a hardware-related problem which is on your hard drive. To sort out the issue, kindly follow the steps below:

 

Method 1. Run a full check disk.

 

Open Terminal (Admin) or Windows PowerShell(Admin) (Press Windows key + X then click Terminal(Admin))

 

Copy, paste, and enter the command below:

 

chkdsk c: /f

 

Follow the prompt and restart the PC if needed.

 

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particularly your hard drive.